High riskPhone & Voice Scams

Fake Amazon Call Scam

In this scam, an automated or live call claims to be from Amazon about a suspicious order, charge, or account problem, pressuring you to press a key or share details, then leads to remote access or payment fraud.

Quick verdict

Risk level
High risk
Scam type
Retailer impersonation (vishing)
Main red flag
An unexpected 'Amazon' call about an order or charge urging you to press a key or verify.
What to do first
Hang up. Check orders only in the official Amazon app or website.

What this scam usually looks like

In this scam, an automated or live call claims to be from Amazon about a suspicious order, charge, or account problem, pressuring you to press a key or share details, then leads to remote access or payment fraud.

Example message pattern

Example pattern — not a real report
Example pattern: 'This is Amazon. A $799 order was placed on your account. Press 1 to cancel or speak to an agent.'

This is a fictional, anonymised example used to illustrate the pattern. It is not a verified real message, and any names are used only to show how the scam typically reads.

Red flags to watch for

  • An unexpected call about an order or charge you do not recognise
  • Pressure to press a key or speak to an 'agent'
  • A request to confirm card details or install software
  • An offer to 'refund' you via remote access
  • Urgency and threats about your account

What to do

  • Hang up and check orders in the official Amazon app or website
  • Never grant remote access or share card details on the call
  • Contact Amazon only through its official help channels
  • Report and block the number

If you already clicked or replied

  • If you installed software, remove it and run a security scan
  • If you shared card or bank details, contact your bank immediately
  • Change passwords from a trusted device if you gave access
  • Watch for follow-up 'refund' calls

What not to do

  • Do not press keys or speak to the 'agent'
  • Do not grant remote access or share card details
  • Do not call back on a number the call provides

Similar scams

Medium risk Text Message

Amazon Prime Text Scam

This scam sends a text claiming your Amazon Prime membership has auto-renewed or that a payment failed, with a number to call or a link to 'cancel' that is used to harvest your login and card details.
High risk Bank & Payment

Callback Phishing Scam

In this scam, an email or text about a charge, order, or security issue urges you to call a number, where a fake agent talks you into sharing details, installing remote access, or moving money.
High risk Bank & Payment

Refund Recovery Scam

In this scam, a caller claims you are owed a refund, gains remote access to your device, moves money between your own accounts to fake an overpayment, then pressures you to 'return' the difference to them.

Frequently asked questions

Does Amazon call about suspicious orders?
Amazon does not cold-call demanding you press keys, share card details, or grant remote access. Check orders in the official app or website instead.
I never made that order. Is it real?
That alarm is the trick. Check your real order history in the official app; do not act on the call.
I gave them access or details. What now?
Remove any software, run a scan, contact your bank if you shared details, change passwords from a trusted device, and watch for follow-up calls.
How do I contact Amazon safely?
Use the official Amazon app or website's help section, not a number from a call, email, or text.

Last reviewed: June 2026

Disclaimer: This page provides educational information only to help you recognise common scam patterns. It is not legal, financial, cybersecurity, or law enforcement advice, and it does not confirm whether any specific message, company, or person is genuine or fraudulent. When in doubt, contact the official organisation directly and report concerns to your local authorities.