High riskPhone & Voice Scams

Grandparent Phone Scam

In this scam, a caller poses as a grandchild or relative in urgent trouble, such as an accident, arrest, or hospital, and begs for money to be sent quickly and kept secret.

Quick verdict

Risk level
High risk
Scam type
Family impersonation (vishing)
Main red flag
A distressed 'relative' calling for urgent money and secrecy.
What to do first
Hang up and call your relative back on their known number to verify.

What this scam usually looks like

In this scam, a caller poses as a grandchild or relative in urgent trouble, such as an accident, arrest, or hospital, and begs for money to be sent quickly and kept secret.

Example message pattern

Example pattern — not a real report
Example pattern: 'Grandma, it's me, I'm in trouble and need money urgently, please don't tell mum and dad.'

This is a fictional, anonymised example used to illustrate the pattern. It is not a verified real message, and any names are used only to show how the scam typically reads.

Red flags to watch for

  • A distressed caller claiming to be a relative
  • Urgent demands for money and secrecy
  • A request for gift cards, wire transfer, or a courier to collect cash
  • A voice that sounds slightly off or muffled
  • Pressure not to verify with other family

What to do

  • Hang up and call your relative back on their known number
  • Ask a question only the real person would know
  • Talk to other family members before sending anything
  • Report the call to your local authorities

If you already clicked or replied

  • If you sent money, contact your bank or payment provider immediately
  • Report it to the police and your fraud authority
  • Warn other family members
  • Keep records of the call and any payment

What not to do

  • Do not send money based on an urgent call alone
  • Do not keep it secret from other family
  • Do not hand cash to a courier

Similar scams

Medium risk Text Message

Family Emergency Text Scam

This scam sends a text from an unknown number claiming to be your child or relative who lost their phone, then urgently asks you to pay a bill or send money.
High risk AI & Deepfake

Voice Cloning Emergency Scam

In this scam, AI clones a relative's or colleague's voice from a short audio clip, then calls claiming an emergency, such as an accident, arrest, or kidnapping, to pressure you into sending money urgently.
High risk Government & Tax

Police Impersonation Scam

In this scam, callers pose as police or law enforcement, claim you are linked to a crime or have a warrant, and demand immediate payment or personal details to 'clear your name' or avoid arrest.

Frequently asked questions

How do they know it's a relative to impersonate?
Often they do not, and rely on you to fill in a name ('is that you, Tom?'). Some use details from social media or AI voice cloning to sound convincing.
How do I verify the call?
Hang up and call your relative back on their known number, ask a question only they would know, and check with other family before acting.
I already sent money. What now?
Contact your bank or payment provider immediately, report it to the police and your fraud authority, and warn other family members.
Why the secrecy and urgency?
Secrecy stops you from verifying, and urgency stops you thinking clearly. Both are deliberate pressure tactics.

Last reviewed: June 2026

Disclaimer: This page provides educational information only to help you recognise common scam patterns. It is not legal, financial, cybersecurity, or law enforcement advice, and it does not confirm whether any specific message, company, or person is genuine or fraudulent. When in doubt, contact the official organisation directly and report concerns to your local authorities.