Return Label Scam
This scam offers a fake return label or return-shipping service for an online order, charging a bogus fee or collecting your card and account details through a page that is not the genuine retailer or courier.
Quick verdict
What this scam usually looks like
This scam offers a fake return label or return-shipping service for an online order, charging a bogus fee or collecting your card and account details through a page that is not the genuine retailer or courier.
Example message pattern
This is a fictional, anonymised example used to illustrate the pattern. It is not a verified real message, and any names are used only to show how the scam typically reads.
Red flags to watch for
- A return label requiring a fee or card details
- A link that is not the retailer or courier
- A return you did not initiate
- Pressure to act before a return window closes
- Requests for account login or card details
What to do
- Generate returns through the retailer's or courier's official site
- Verify any return process in your order account
- Report and delete suspicious return messages
- Pay returns only through official channels
If you already clicked or replied
- Do not enter card or account details on the page
- If you paid, contact your bank to flag your card
- Change passwords for any reused login
- Watch your statements for unexpected charges
What not to do
- Do not pay return fees through unofficial links
- Do not enter card details for a return label
- Do not assume the link is genuine
Similar scams
Fake Tracking Update Scam
After placing an order, or sometimes out of nowhere, you receive an email or text styled as a retailer's own order-tracking update, often flagging a 'delivery exception' or 'parcel on hold'. A link leads to a page that mimics the shop's tracking area and asks for a small fee or your account login to 'release' the parcel. Unlike generic courier-impersonation texts, this version copies the retailer's branding and order flow, which can make a fake update look convincing if you are expecting a delivery.
Order Cancellation Scam
After or even without a real purchase, you get an email or text saying there was a problem and your order was cancelled or needs payment re-confirmation. A link leads to a fake page built to capture your account login and card details.
Parcel Insurance Claim Scam
This scam messages that your parcel was lost or damaged and you can claim insurance compensation, linking to a page that collects your bank, card, and personal details to 'process the payout'.
Frequently asked questions
How do I return an item safely?
Should returns require my card details?
I paid for a return label. What now?
How do I check a real return?
Last reviewed: June 2026