High riskDelivery & Postal Scams

DHL Text Scam

This scam sends a fake DHL message about a held parcel or unpaid customs fee, pushing you to a phishing page that collects your card and personal details.

Quick verdict

Risk level
High risk
Scam type
Delivery impersonation scam
Main red flag
An unexpected DHL text asking you to pay a small fee or confirm details through a link.
What to do first
Do not tap the link. Check any shipment using the official DHL website or app and the real tracking number.

What this scam usually looks like

This scam sends a fake DHL message about a held parcel or unpaid customs fee, pushing you to a phishing page that collects your card and personal details.

Example message pattern

Example pattern — not a real report
Example pattern: 'DHL: Your package is held at our depot due to an unpaid customs charge of £2.99. Pay now to release it: [suspicious link]'

This is a fictional, anonymised example used to illustrate the pattern. It is not a verified real message, and any names are used only to show how the scam typically reads.

Red flags to watch for

  • A delivery or customs message when you are not expecting an international parcel
  • A small 'customs', 'handling', or 'redelivery' fee demanded through a link
  • A link that does not lead to the official dhl.com domain
  • Urgent wording warning the parcel will be returned or destroyed
  • A request for card or personal details to release the package

What to do

  • Do not tap the link or enter any details
  • Check the tracking number directly on the official DHL website or app
  • Forward the text to your mobile provider's spam reporting service if available
  • Delete the message and block the sender

If you already clicked or replied

  • Do not enter any further information on the page
  • If you entered card details, contact your bank to flag or freeze the card
  • Change the password for any account where you reused that login
  • Watch your statements for unexpected charges

What not to do

  • Do not reply to the message
  • Do not share any verification codes you receive
  • Do not install any app the link suggests

Similar scams

High risk Delivery

Fake Customs Fee Text

This scam texts that a parcel is held in customs and a fee is due, linking to a fake page that collects your card and personal details.
High risk Delivery

Fake Delivery Text Scam

This scam impersonates a courier with a missed-delivery text and a link to a fake page that asks for a fee or your personal and card details.
High risk Delivery

UPS Text Scam

This scam sends a fake UPS message claiming a delivery failed or that your address is needed, with a link to pay a small fee or confirm details on a fake page that harvests your card and personal information.

Frequently asked questions

Does DHL ask for customs fees by text?
Genuine customs charges can usually be confirmed and paid through the official DHL site or app. A small fee demanded through a text link, with urgent wording, is a common scam pattern.
I am expecting an international parcel, so is the text real?
Scammers rely on this. Even when you are expecting a delivery, check the tracking number on the official DHL site rather than using the link in the message.
What if I already paid the fee?
Contact your bank straight away to report the payment and protect your card. Acting quickly improves the chance the charge can be stopped or disputed.
How can I report a DHL text scam?
You can report it to your mobile provider, to DHL through its official fraud or report-a-scam page, and to your national anti-fraud centre.

Last reviewed: June 2026

Disclaimer: This page provides educational information only to help you recognise common scam patterns. It is not legal, financial, cybersecurity, or law enforcement advice, and it does not confirm whether any specific message, company, or person is genuine or fraudulent. When in doubt, contact the official organisation directly and report concerns to your local authorities.