High riskDelivery & Postal Scams

Poste Italiane Text Scam

This scam sends a fake Poste Italiane text about a held parcel, address problem, or small fee, linking to a page that harvests your card and personal information.

Quick verdict

Risk level
High risk
Scam type
Delivery impersonation (smishing)
Main red flag
An unexpected Poste Italiane text with a link to pay a fee or confirm delivery details.
What to do first
Do not click. Track parcels only through the official Poste Italiane website or app.

What this scam usually looks like

This scam sends a fake Poste Italiane text about a held parcel, address problem, or small fee, linking to a page that harvests your card and personal information.

Example message pattern

Example pattern — not a real report
Example pattern: 'Poste Italiane: your parcel is on hold due to an unpaid fee. Confirm your details and pay to arrange delivery: [suspicious link]'

This is a fictional, anonymised example used to illustrate the pattern. It is not a verified real message, and any names are used only to show how the scam typically reads.

Red flags to watch for

  • A delivery text when you may not be expecting a parcel
  • A request to confirm details or pay a small fee via a link
  • A web address that is not the official poste.it domain
  • Urgent wording about the parcel being returned or held
  • A request for card or personal details

What to do

  • Track parcels through the official Poste Italiane website or app
  • Report the scam text through official channels
  • Verify any genuine charge directly with the sender
  • Delete the message and block the sender

If you already clicked or replied

  • Do not enter card or personal details on the page
  • If you paid, contact your bank to flag or freeze the card
  • Change passwords for any reused login
  • Monitor your statements for unexpected charges

What not to do

  • Do not click the link or enter details
  • Do not reply to the message
  • Do not install any app the link suggests

Similar scams

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PostNL Text Scam

This scam sends a fake PostNL text about a missed delivery, address issue, or small fee, linking to a page that collects your card and personal details.
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GLS Text Scam

This scam sends a fake GLS text about a held parcel, address problem, or small fee, linking to a page that harvests your card and personal information.
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Fake Customs Fee Text

This scam texts that a parcel is held in customs and a fee is due, linking to a fake page that collects your card and personal details.

Frequently asked questions

Does Poste Italiane ask for fees by text link?
Genuine redelivery is normally arranged free, and any real charge can be confirmed through the official Poste Italiane website. A fee demanded via a text link is a common scam pattern.
The text mentions my parcel. Is it genuine?
Scam texts use generic wording to seem real. Check tracking on the official app or site rather than the link.
How do I report it?
Report the message through Poste Italiane's official channels, forward it to your mobile provider's spam service if available, and delete it.
I entered my card details. What now?
Contact your bank right away to flag or freeze the card and watch for unexpected charges.

Last reviewed: June 2026

Disclaimer: This page provides educational information only to help you recognise common scam patterns. It is not legal, financial, cybersecurity, or law enforcement advice, and it does not confirm whether any specific message, company, or person is genuine or fraudulent. When in doubt, contact the official organisation directly and report concerns to your local authorities.