High riskDelivery

NZ Post Text Scam

This scam sends a fake NZ Post text about a missed delivery, address problem, or small fee, linking to a page that harvests your card and personal information.

Quick verdict

Risk level
High risk
Scam type
Delivery impersonation (smishing)
Main red flag
An unexpected NZ Post text with a link to pay a fee or confirm delivery details.
What to do first
Do not click. Track parcels only through the official NZ Post website or app.

What this scam usually looks like

This scam sends a fake NZ Post text about a missed delivery, address problem, or small fee, linking to a page that harvests your card and personal information.

Delivery scams (a form of smishing) impersonate couriers with a believable small problem, an unpaid fee, a wrong address, a held parcel, timed to arrive when you might be expecting something. The link leads to a cloned courier site that harvests your card details and a bank one-time code.

The single clearest warning sign to remember is this: An unexpected NZ Post text with a link to pay a fee or confirm delivery details. Do not click. Track parcels only through the official NZ Post website or app.

Not sure this matches what you received? Compare it with the Fake Delivery Text Scam or the Fake Customs Fee Text, browse the Delivery & Postal Scams guides, or paste the exact message into our free scam checker.

By the numbers

#2
fake package-delivery texts were the second most-reported text scam in 2022
Source: US Federal Trade Commission
$330M
reported lost to text-message scams in the US in 2022
Source: US Federal Trade Commission

Example message pattern

Example pattern, not a real report
Example pattern: 'NZ Post: We could not deliver your parcel due to an unpaid fee. Update and pay here: [suspicious link]'

This is a fictional, anonymised example used to illustrate the pattern. It is not a verified real message, and any names are used only to show how the scam typically reads.

Why this is a red flag: An unexpected NZ Post text with a link to pay a fee or confirm delivery details.

Red flags to watch for

  • A delivery text when you may not be expecting a parcel
  • A small redelivery or 'fee' request
  • A web address that is not the official nzpost.co.nz domain
  • Urgent wording about the parcel being returned
  • A request for card or personal details

What to do

  • Track parcels on the official NZ Post website or app
  • Report the scam text through official channels
  • Verify any genuine charge directly with the sender
  • Delete the message and block the sender

If you already clicked or replied

  • Do not enter card or personal details on the page
  • If you paid, contact your bank to flag or freeze the card
  • Change passwords for any reused login
  • Monitor your statements for unexpected charges

What not to do

  • Do not click the link or enter details
  • Do not reply to the message
  • Do not install any app the link suggests

Similar scams

High risk Delivery

Fake Delivery Text Scam

This scam impersonates a courier with a missed-delivery text and a link to a fake page that asks for a fee or your personal and card details.

Created by Scam or Safe Editorial Team
High risk Delivery

Fake Customs Fee Text

This scam texts that a parcel is held in customs and a fee is due, linking to a fake page that collects your card and personal details.

Created by Scam or Safe Editorial Team
High risk Delivery

Canada Post Text Scam

This scam sends a fake Canada Post delivery notice asking you to click a link or pay a small redelivery fee, then collects your card and personal details on a fake page.

Created by Scam or Safe Editorial Team

Frequently asked questions

Does NZ Post ask for fees by text link?
Genuine redelivery is normally free, and any real charge can be confirmed through the official NZ Post website. A fee demanded via a text link is a common scam pattern.
The text mentions my parcel. Is it genuine?
Scam texts use generic wording to seem real. Check tracking on the official app or site rather than the link.
How do I report it?
Report the message through NZ Post's official channels, forward it to your mobile provider's spam service if available, and delete it.
I entered my card details. What now?
Contact your bank right away to flag or freeze the card and watch for unexpected charges.

Last reviewed June 2026 · Written & reviewed by the

Disclaimer: This page provides educational information only to help you recognise common scam patterns. It is not legal, financial, cybersecurity, or law enforcement advice, and it does not confirm whether any specific message, company, or person is genuine or fraudulent. When in doubt, contact the official organisation directly and report concerns to your local authorities.