Medium riskDelivery

Delivery Survey Scam

This scam messages you after a delivery to 'rate your experience' and claim a reward, linking to a fake page that asks for a small fee and your card details, or harvests personal information.

Quick verdict

Risk level
Medium risk
Scam type
Delivery impersonation (reward phishing)
Main red flag
A post-delivery survey offering a reward that asks for a fee or card details.
What to do first
Do not enter card details; genuine delivery surveys do not pay rewards for your card.

Understanding this scam

This scam messages you after a delivery to 'rate your experience' and claim a reward, linking to a fake page that asks for a small fee and your card details, or harvests personal information.

Delivery scams (a form of smishing) impersonate couriers with a believable small problem, an unpaid fee, a wrong address, a held parcel, timed to arrive when you might be expecting something. The link leads to a cloned courier site that harvests your card details and a bank one-time code.

If you take one thing from this guide, make it this: A post-delivery survey offering a reward that asks for a fee or card details. Do not enter card details; genuine delivery surveys do not pay rewards for your card.

If your message looks slightly different, check the Delivery Tip Scam or the Customer Survey Scam, both are close cousins of this pattern. Every related guide lives in the Delivery & Postal Scams guides, and the scam checker can scan the text you received.

A typical example

Example pattern, not a real report
Example pattern: 'Thanks for your recent delivery! Complete this short survey to claim your reward, just cover shipping with your card: [suspicious link]'

This is a fictional, anonymised example used to illustrate the pattern. It is not a verified real message, and any names are used only to show how the scam typically reads.

The tell here: A post-delivery survey offering a reward that asks for a fee or card details.

What the data shows

#2
fake package-delivery texts were the second most-reported text scam in 2022
Source: US Federal Trade Commission
$330M
reported lost to text-message scams in the US in 2022
Source: US Federal Trade Commission

Warning signs

  • A reward for a quick delivery survey
  • A small fee that needs your card
  • A link that is not the courier or retailer
  • A request for personal or card details
  • Pressure to claim before it expires

Your safest response

  • Treat survey rewards needing card details as scams
  • Check genuine surveys via the retailer's or courier's official channels
  • Report and delete the message
  • Never enter card details for a 'free' reward

If you have already engaged

  • Do not enter card details, even for a small fee
  • If you entered your card, contact your bank and watch for charges
  • Cancel any subscription you were enrolled in
  • Change any password you entered

What to avoid

  • Do not pay a fee to claim a survey reward
  • Do not give card details for a delivery survey
  • Do not share personal details to 'qualify'

You might also see

Medium risk Delivery

Delivery Tip Scam

This scam sends a message inviting you to 'tip your delivery driver' through a link, leading to a fake payment page that captures your card details rather than sending any gratuity.

Created by Scam or Safe Editorial Team
Medium risk Text Message

Customer Survey Scam

This scam invites you to complete a short customer satisfaction survey for a reward from a known brand, then asks for card details to cover 'shipping' on the prize or harvests your personal data.

Created by Scam or Safe Editorial Team
Medium risk Email

Survey Reward Email Scam

This scam emails an offer of a gift, gift card, or cash reward for completing a short survey, often impersonating a known brand, then asks for a small shipping fee and card details or enrols you in recurring charges.

Created by Scam or Safe Editorial Team

Questions people ask

Do couriers pay rewards for surveys?
Genuine feedback requests do not ask for your card or a fee to claim a reward. Such requests are a phishing sign.
It came right after a delivery. Is it real?
Scammers time these to seem genuine. Verify through the retailer's or courier's official channels, and never enter card details.
I entered my card for shipping. What now?
Contact your bank to watch for or block charges, cancel any subscription, and report the message.
How can I give genuine feedback?
Use the retailer's or courier's official app or website, not a link in an unexpected survey message.

Last reviewed June 2026 · Written & reviewed by the

Disclaimer: This page provides educational information only to help you recognise common scam patterns. It is not legal, financial, cybersecurity, or law enforcement advice, and it does not confirm whether any specific message, company, or person is genuine or fraudulent. When in doubt, contact the official organisation directly and report concerns to your local authorities.