Medium riskUtility & Energy Scams

Smart Meter Installation Scam

In this scam, callers or doorstep visitors claim you must pay for or urgently book a smart meter installation, charging bogus fees, seeking bank details, or gaining access to your home.

Quick verdict

Risk level
Medium risk
Scam type
Utility impersonation (meter)
Main red flag
A demand to pay for a smart meter install or urgent booking with details required.
What to do first
Smart meter installs are arranged free through your supplier; verify with them directly.

What this scam usually looks like

In this scam, callers or doorstep visitors claim you must pay for or urgently book a smart meter installation, charging bogus fees, seeking bank details, or gaining access to your home.

Example message pattern

Example pattern — not a real report
Example pattern: 'Your smart meter installation is overdue and a fee is required to book it. Confirm your details and payment now.'

This is a fictional, anonymised example used to illustrate the pattern. It is not a verified real message, and any names are used only to show how the scam typically reads.

Red flags to watch for

  • A fee demanded for a smart meter installation
  • Pressure to book urgently or face penalties
  • Requests for bank details or home access
  • A caller or visitor you cannot verify
  • Claims it is 'legally required' to pay now

What to do

  • Verify any install with your supplier using official contacts
  • Be aware smart meter installs are arranged free
  • Never pay fees or share bank details to book one
  • Ask visitors for ID and verify before granting access

If you already clicked or replied

  • If you paid, contact your bank to flag your card
  • If you shared details, monitor for misuse
  • Verify your real meter arrangements with your supplier
  • Report the scam

What not to do

  • Do not pay a fee for a smart meter install
  • Do not share bank details to book one
  • Do not let unverified visitors into your home

Similar scams

Medium risk Utility & Energy

Energy Supplier Switch Scam

In this scam, doorstep or phone sellers pose as energy 'switching' agents or your supplier, pressuring you to sign up to a fake or worse deal, or to hand over bank and account details.
Medium risk Utility & Energy

Water Company Doorstep Scam

In this scam, callers at your door pose as water company staff offering testing, meter checks, or 'quality' inspections to gain entry, charge bogus fees, or distract you while an accomplice enters.
High risk Text Message

Utility Disconnection Scam

This scam uses a text or call posing as your electricity, gas, or water company, threatening to cut off service within the hour unless you pay immediately by an unusual method.

Frequently asked questions

Do I pay for a smart meter installation?
Genuine smart meter installs are arranged free through your supplier. A demand to pay a fee, with urgency and bank details, is a scam sign.
Someone came to my door about my meter. Safe?
Ask for ID, do not feel pressured, and verify with your supplier using official contacts before granting access or agreeing to anything.
I paid or shared details. What now?
Contact your bank, monitor for misuse, verify your real arrangements with your supplier, and report the scam.
How do I arrange a genuine install?
Contact your energy supplier directly through official channels; they arrange installations without upfront fees.

Last reviewed: June 2026

Disclaimer: This page provides educational information only to help you recognise common scam patterns. It is not legal, financial, cybersecurity, or law enforcement advice, and it does not confirm whether any specific message, company, or person is genuine or fraudulent. When in doubt, contact the official organisation directly and report concerns to your local authorities.