High riskTech Support & Computer Scams

Remote Access Scam

In this scam, a caller or pop-up convinces you to install remote-access software so 'support' can fix an issue, then uses the control to view your screen, steal data, and move money.

Quick verdict

Risk level
High risk
Scam type
Remote-access takeover
Main red flag
Anyone asking you to install software so they can access your device.
What to do first
Refuse and disconnect; never grant remote access to an unsolicited contact.

What this scam usually looks like

In this scam, a caller or pop-up convinces you to install remote-access software so 'support' can fix an issue, then uses the control to view your screen, steal data, and move money.

Example message pattern

Example pattern — not a real report
Example pattern: 'To fix your problem, download this tool and give me the access code so I can connect to your computer.'

This is a fictional, anonymised example used to illustrate the pattern. It is not a verified real message, and any names are used only to show how the scam typically reads.

Red flags to watch for

  • A request to install remote-access software
  • An unsolicited caller or pop-up offering to 'fix' your device
  • A request for an access code or to share your screen
  • Pressure to act before your 'data is lost'
  • An offer to log in to your bank to 'refund' you

What to do

  • Refuse remote access to unsolicited contacts
  • Disconnect and remove any remote-access app you installed
  • Run a security scan and change key passwords from another device
  • Contact your bank if you logged in or shared details

If you already clicked or replied

  • Disconnect from the internet and remove the remote-access software
  • Run a security scan and change passwords from a trusted device
  • Contact your bank immediately if banking was open
  • Watch for unauthorised transactions and follow-up calls

What not to do

  • Do not install remote-access software for unsolicited 'support'
  • Do not share access codes or your screen
  • Do not log in to your bank while someone is connected

Similar scams

High risk Tech Support

Fake Virus Pop-up Scam

In this scam, a full-screen pop-up or alarming web page claims your device is infected and urges you to call a 'support' number or download a fix, leading to remote access or bogus payments.
High risk Bank & Payment

Refund Recovery Scam

In this scam, a caller claims you are owed a refund, gains remote access to your device, moves money between your own accounts to fake an overpayment, then pressures you to 'return' the difference to them.
High risk Tech Support

Microsoft Support Call Scam

In this scam, a caller claims to be from Microsoft or Windows support about detected errors, expired licences, or security issues, pressuring you to install remote-access software or pay to 'fix' your PC.

Frequently asked questions

Why is remote access so dangerous?
It lets the scammer see and control your device, including your banking, and move money or steal data. Never grant it to an unsolicited caller or pop-up.
They said they'd refund me via remote access. Safe?
No. 'Refund' via remote access is a trick to move your money while you watch. Disconnect and contact your bank.
I gave access. What now?
Disconnect, remove the software, run a scan, change passwords from a trusted device, and contact your bank if banking was open.
Is legitimate remote support ever okay?
Only if you contacted a trusted provider through official channels. Never with an unsolicited caller or pop-up.

Last reviewed: June 2026

Disclaimer: This page provides educational information only to help you recognise common scam patterns. It is not legal, financial, cybersecurity, or law enforcement advice, and it does not confirm whether any specific message, company, or person is genuine or fraudulent. When in doubt, contact the official organisation directly and report concerns to your local authorities.