High riskEmail Scams

Payment Confirmation Email Scam

This scam emails a fake payment or order confirmation for something you did not buy, prompting you to call a number or click a link to 'cancel' or 'dispute' it, leading to a scammer or a phishing page.

Quick verdict

Risk level
High risk
Scam type
Fake-receipt / call-back phishing
Main red flag
A confirmation for a payment or order you never made, with a number or link to dispute it.
What to do first
Do not call or click. Check your real accounts and statements directly.

What this scam usually looks like

This scam emails a fake payment or order confirmation for something you did not buy, prompting you to call a number or click a link to 'cancel' or 'dispute' it, leading to a scammer or a phishing page.

Example message pattern

Example pattern — not a real report
Example pattern: 'Thank you for your payment of $499.99. If you did not authorise this, call us or cancel here within 24 hours: [number or suspicious link]'

This is a fictional, anonymised example used to illustrate the pattern. It is not a verified real message, and any names are used only to show how the scam typically reads.

Red flags to watch for

  • A confirmation for a purchase you did not make
  • A phone number or link to dispute or cancel
  • A large amount designed to alarm you
  • Generic details with no genuine order number
  • Pressure to act within hours

What to do

  • Check your bank and account statements directly
  • Log in to real accounts through official sites to confirm no charge exists
  • Report the email as phishing and delete it
  • Ignore the dispute number or link

If you already clicked or replied

  • If you called and installed software, remove it and run a scan
  • If you shared card or bank details, contact your bank immediately
  • Change passwords from a trusted device if you gave anyone access
  • Watch for follow-up 'refund' calls

What not to do

  • Do not call the dispute number in the email
  • Do not install software a 'support agent' requests
  • Do not enter details on the linked page

Similar scams

High risk Email

Geek Squad Renewal Email Scam

This scam emails a fake Geek Squad or tech-support 'renewal invoice' for a subscription you do not have, urging you to call a number where a fake agent talks you into refunds, remote access, or payments.
High risk Email

Fake PayPal Email Scam

This scam sends an email claiming your PayPal account is limited or shows unusual activity, urging you to 'confirm' your details through a link that leads to a fake login page designed to steal your password.
High risk Bank & Payment

Refund Recovery Scam

In this scam, a caller claims you are owed a refund, gains remote access to your device, moves money between your own accounts to fake an overpayment, then pressures you to 'return' the difference to them.

Frequently asked questions

Why send a fake payment confirmation?
Alarm at an unexpected charge makes people call or click to 'cancel', where a scammer can request remote access, payment, or login details.
I never made this payment. Is it real?
That is the trick. Check your actual statements and accounts directly; do not use the number or link in the email.
I called and gave details. What now?
Contact your bank immediately, remove any software you installed, change passwords from a trusted device, and watch for follow-up calls.
How do I verify a real charge?
Log in to your bank and accounts through official apps or websites, never through a link or number in the email.

Last reviewed: June 2026

Disclaimer: This page provides educational information only to help you recognise common scam patterns. It is not legal, financial, cybersecurity, or law enforcement advice, and it does not confirm whether any specific message, company, or person is genuine or fraudulent. When in doubt, contact the official organisation directly and report concerns to your local authorities.