Medium riskEmail Scams

Fake Amazon Order Email

This scam emails a fake order confirmation for an expensive item, hoping you click a link or call a number to dispute a charge you never made.

Quick verdict

Risk level
Medium risk
Scam type
Retailer impersonation scam
Main red flag
An order confirmation for something you did not buy, with a link or number to cancel.
What to do first
Do not click or call. Check your orders by logging in to Amazon directly.

What this scam usually looks like

This scam emails a fake order confirmation for an expensive item, hoping you click a link or call a number to dispute a charge you never made.

Example message pattern

Example pattern — not a real report
Example pattern: 'Thank you for your order. We are processing your purchase of a laptop for $1,299.99. To cancel, click here or call our support line: [suspicious link / number]'

This is a fictional, anonymised example used to illustrate the pattern. It is not a verified real message, and any names are used only to show how the scam typically reads.

Red flags to watch for

  • An order confirmation for an item you never purchased
  • A link or phone number urging you to cancel or dispute
  • A sender address that is not an official Amazon domain
  • Generic greetings and urgent wording
  • A request to confirm card or login details to 'cancel'

What to do

  • Do not click links or call numbers in the email
  • Log in to Amazon directly to check your real orders
  • Report the email as phishing through Amazon's official channels
  • Delete the email and block the sender

If you already clicked or replied

  • Do not enter your login or card details on the page
  • Change your Amazon password if you entered it
  • Turn on two-factor authentication
  • Contact your bank if you shared card details

What not to do

  • Do not call the support number in the email
  • Do not log in through email links
  • Do not install remote-access software for 'support'

Similar scams

Medium risk Email

Fake Netflix Payment Email

This scam warns that your Netflix payment failed and your account is on hold, linking to a fake page that steals your login and card details.
Medium risk Email

Fake Subscription Renewal Email

This scam emails that a subscription is renewing for a large amount, hoping you call a fake support number or click a link to cancel and hand over details.
High risk Email

Fake Refund Email Scam

This scam emails that you are owed a refund and asks you to confirm bank or card details, or to accept a refund that is really designed to steal your money.

Frequently asked questions

Why send a fake order email?
Seeing a large charge you did not authorise makes you anxious and likely to click or call, where the scammer harvests your details or money.
How do I check my real Amazon orders?
Open Amazon directly in your browser or app and view your order history there, rather than using any link in the email.
The email has Amazon's logo. Is it genuine?
Logos are easy to copy. Check the sender address and verify orders only by logging in to the official site.
What if I called and was asked to install an app?
Hang up. Genuine support does not ask you to install remote-access software. That request is a scam to control your device.

Last reviewed: June 2026

Disclaimer: This page provides educational information only to help you recognise common scam patterns. It is not legal, financial, cybersecurity, or law enforcement advice, and it does not confirm whether any specific message, company, or person is genuine or fraudulent. When in doubt, contact the official organisation directly and report concerns to your local authorities.