Medium riskBank & Payment Scams

ATM Distraction Scam

The ATM distraction scam happens at a cash machine when a stranger interrupts you at the moment you are entering your PIN or collecting your card and money. While your attention is pulled away, an accomplice may watch your PIN, swap your card for a similar-looking one, or grab cash from the tray. It relies on good timing and a friendly or urgent excuse, so staying focused at the machine is your strongest defence.

Quick verdict

Risk level

Medium risk

Scam type

In-person theft scam

Main red flag

Someone stands unusually close or interrupts you exactly when you are typing your PIN or taking your card and cash.

What to do first

Stop the transaction, cover the keypad, and do not turn away from the machine until your card and money are safely in your hand.

What this scam usually looks like

Example message pattern

Example pattern — not a real report

Example pattern: As you enter your PIN, a friendly stranger taps your shoulder and says, "Excuse me, I think you dropped this £20 note by your feet." While you glance down, a second person leans in toward the card slot. When you look back, your card or cash may be gone or swapped.

This is a fictional, anonymised example used to illustrate the pattern. It is not a verified real message, and any names are used only to show how the scam typically reads.

Red flags to watch for

A stranger approaches or speaks to you at the exact moment you are entering your PIN or collecting your card.
Someone points at the card slot, the cash tray, or the ground to make you look away from the screen.
Two or more people loiter near the machine, with one talking to you while another stands close to the keypad.
A person offers to help you with a card that seems stuck, or claims the machine is faulty and you should try again.
You feel rushed, crowded, or pressured to complete your transaction quickly.

What to do

Shield the keypad with your free hand whenever you type your PIN, even if no one appears to be watching.
Pause your transaction and step back if anyone interrupts you, and only continue once you have space and your full attention.
Check that the card returned to you is genuinely yours before you walk away, as swapped cards can look very similar.
Use cash machines in busy, well-lit locations or those inside a bank branch where staff and cameras are present.

If you already clicked or replied

If your card was taken, swapped, or you suspect your PIN was seen, contact your bank straight away to freeze or cancel the card.
Report the incident to the police, especially if it happened in a public place, and note the machine's location and time.
Check your account for any withdrawals or payments you did not make and report them to your bank as disputed transactions.
Change the PIN on any replacement card and avoid reusing a PIN that may have been observed.

What not to do

Do not turn your back on the machine or walk away while your card or cash is still in the tray.
Do not accept help from strangers with a stuck card or a machine that seems to be playing up.
Do not re-enter your PIN repeatedly because someone tells you the transaction failed.

Similar scams

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Card Skimming Scam

In a card skimming scam, criminals attach hidden devices to ATMs, fuel pumps, or shop card readers, often with a tiny camera or fake keypad, to copy your card details and PIN and later make fraudulent transactions or card clones.

High risk Bank & Payment

Bank Impersonation Phone Scam

In this scam a caller pretends to be your bank's fraud team, claims your account is under attack, and pressures you to move money to a 'safe account', read out one-time codes, or grant remote access so they can steal your funds.

High risk Bank & Payment

Courier Card Collection Scam

A caller claiming to be from your bank says your card has been compromised and that, for safety, a courier will come to collect your old card. They ask you to confirm your PIN or hand the card over to the courier. In reality the courier is part of the scam, and once they have your genuine card and PIN, the account can be drained.

Frequently asked questions

How do thieves swap my card without me noticing?

While you are distracted by a dropped note or a question, an accomplice can quickly take your returned card and leave a similar-looking one in its place. Because many cards look alike at a glance, the swap is often not noticed until later, which is why checking your card before leaving matters.

Is it safe to use a cash machine if someone is standing behind me?

It can be, but you should be cautious if anyone stands unusually close while you enter your PIN. Ask them politely to step back, shield the keypad with your hand, and pause if you feel crowded. A genuine customer will usually keep a respectful distance.

What should I do if my card gets retained by the machine?

If a machine keeps your card, do not accept help from a passer-by. Contact your bank using the number on their official website or the back of another card, and report it. Card retention is sometimes used as part of a distraction, so treat unexpected offers of help with care.

Can someone steal my money just by watching me?

Watching your PIN alone is not enough, but combined with stealing or swapping your card it can let a thief withdraw cash. This is why protecting both your PIN and your physical card at the machine is important, rather than relying on one safeguard.

Last reviewed: June 2026

Disclaimer: This page provides educational information only to help you recognise common scam patterns. It is not legal, financial, cybersecurity, or law enforcement advice, and it does not confirm whether any specific message, company, or person is genuine or fraudulent. When in doubt, contact the official organisation directly and report concerns to your local authorities.