Medium riskOnline Shopping Scams

Product Recall Scam

In a product recall scam, a fake safety-recall notice claims a product you may own is dangerous and asks you to 'register for a refund or replacement' through a link. The page then harvests your personal and bank details. The notice borrows the look of a real manufacturer or regulator and uses safety fears to make you act quickly. Genuine recalls are published through official manufacturer and regulator channels, so checking there first is the safest way to confirm whether a recall is real.

Quick verdict

Risk level
Medium risk
Scam type
Recall phishing scam
Main red flag
A recall notice that asks for your bank or card details to process a 'refund' or to register for a replacement.
What to do first
Do not use the link. Check whether the recall is genuine on the manufacturer's official website or the relevant regulator's recall list.

What this scam usually looks like

In a product recall scam, a fake safety-recall notice claims a product you may own is dangerous and asks you to 'register for a refund or replacement' through a link. The page then harvests your personal and bank details. The notice borrows the look of a real manufacturer or regulator and uses safety fears to make you act quickly. Genuine recalls are published through official manufacturer and regulator channels, so checking there first is the safest way to confirm whether a recall is real.

Example message pattern

Example pattern — not a real report
Example pattern: 'URGENT SAFETY RECALL: The kitchen appliance you purchased has been recalled due to a fire risk. Register now for a full refund or free replacement. Enter your details and bank information to claim within 48 hours or you may lose eligibility: [suspicious link]'

This is a fictional, anonymised example used to illustrate the pattern. It is not a verified real message, and any names are used only to show how the scam typically reads.

Red flags to watch for

  • A recall notice that asks for bank or card details to 'pay your refund', which genuine recalls rarely need upfront.
  • Urgency such as a 48-hour deadline or a warning that you will 'lose eligibility' if you do not act fast.
  • A link to an unfamiliar website rather than the manufacturer's or regulator's official domain.
  • Vague product descriptions that could apply to many people, or a recall for something you do not remember buying.
  • Spelling errors, mismatched logos, or a sender address that does not match the brand it claims to be.

What to do

  • Check the recall directly on the manufacturer's official website or the relevant regulator's published recall list.
  • Contact the manufacturer using phone or email details from their official site, not from the notice you received.
  • Compare any model or batch numbers in a genuine recall against the actual product before taking action.
  • Delete or ignore the message if you cannot find a matching recall through official channels.

If you already clicked or replied

  • If you entered bank or card details, contact your bank or card provider straight away to flag the risk and discuss protecting your account.
  • Change any password you reused on the fake site and enable two-factor authentication where available.
  • Run a security scan on your device if the link prompted any download or installation.
  • Watch your statements and accounts for unfamiliar activity and report anything suspicious without delay.

What not to do

  • Do not enter bank or card details to claim a recall refund through a link in a message.
  • Do not rush because of a deadline; genuine recalls give you reasonable time to respond.
  • Do not trust a notice purely because it shows a familiar logo or brand name, as these are easily copied.

Similar scams

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Fake Tracking Update Scam

After placing an order, or sometimes out of nowhere, you receive an email or text styled as a retailer's own order-tracking update, often flagging a 'delivery exception' or 'parcel on hold'. A link leads to a page that mimics the shop's tracking area and asks for a small fee or your account login to 'release' the parcel. Unlike generic courier-impersonation texts, this version copies the retailer's branding and order flow, which can make a fake update look convincing if you are expecting a delivery.
Medium risk Online Shopping

Extended Warranty Scam

Calls, robocalls, texts, or mailers claim your product or vehicle warranty is expiring and pressure you to buy an overpriced or worthless 'extended warranty', using urgency to collect card and personal details.
Medium risk Online Shopping

Order Cancellation Scam

After or even without a real purchase, you get an email or text saying there was a problem and your order was cancelled or needs payment re-confirmation. A link leads to a fake page built to capture your account login and card details.

Frequently asked questions

Do genuine recalls ever ask for my bank details?
Real refunds may eventually need some details, but a legitimate recall would not pressure you to hand over bank information through an unfamiliar link with a tight deadline. Requests like that are a common sign of a phishing attempt.
How can I check if a recall is real?
Visit the manufacturer's official website or the relevant safety regulator's recall list and search for the product. You can also phone the manufacturer using contact details from their official site rather than the notice you received.
The notice mentions a product I actually own. Is it more likely genuine?
Not necessarily. Scammers often send broad notices that happen to match common products. Even if it seems to fit, confirm the model or batch number against an official recall before sharing any personal or financial information.
I gave my details before realising. What now?
Contact your bank or card provider quickly to flag the risk, change any reused passwords, and monitor your accounts for unusual activity. Acting promptly gives you the best chance of limiting any harm.

Last reviewed: June 2026

Disclaimer: This page provides educational information only to help you recognise common scam patterns. It is not legal, financial, cybersecurity, or law enforcement advice, and it does not confirm whether any specific message, company, or person is genuine or fraudulent. When in doubt, contact the official organisation directly and report concerns to your local authorities.