Medium riskRental & Housing Scams

Cleaning Deposit Scam

In this scam, a holiday or rental host falsely claims you caused damage or extra cleaning after your stay, charging your card or withholding your deposit using fabricated photos or vague claims.

Quick verdict

Risk level
Medium risk
Scam type
False charges (deposit retention)
Main red flag
A host charges for damage or cleaning you did not cause after you leave.
What to do first
Document the property's condition on arrival and departure, and dispute false charges.

What this scam usually looks like

In this scam, a holiday or rental host falsely claims you caused damage or extra cleaning after your stay, charging your card or withholding your deposit using fabricated photos or vague claims.

Example message pattern

Example pattern — not a real report
Example pattern: 'We found damage and extra mess after your stay, so we've charged $300 from your deposit,' supported by unclear or unrelated photos.

This is a fictional, anonymised example used to illustrate the pattern. It is not a verified real message, and any names are used only to show how the scam typically reads.

Red flags to watch for

  • Damage or cleaning charges you do not recognise
  • Vague or unrelated photos as 'evidence'
  • Charges applied without prior discussion
  • A host who avoids platform dispute channels
  • Pressure to accept the charge quietly

What to do

  • Photograph the property's condition on arrival and departure
  • Raise disputes through the booking platform's official process
  • Provide your dated evidence to challenge false charges
  • Keep all communication on the platform

If you already clicked or replied

  • Dispute the charge with the platform and your card provider
  • Submit your arrival and departure photos as evidence
  • Report the host to the platform
  • Keep all messages and records

What not to do

  • Do not pay false charges without disputing them
  • Do not communicate or settle off-platform
  • Do not skip documenting the property's condition

Similar scams

High risk Rental

Vacation Rental Scam

This scam uses a fake or hijacked holiday rental listing, often with copied photos and a below-market price, to pressure you into paying a deposit off-platform by bank transfer for a property that is not actually available.
High risk Rental

Rental Deposit Scam

This scam advertises a desirable rental at a low price and demands a deposit before any viewing, then disappears once you pay.
Medium risk Rental

Rental Application Fee Scam

This scam uses a fake landlord or agent who asks for an upfront application, holding, or background-check fee, often by e-transfer or gift card, before any viewing, then disappears once the money is sent.

Frequently asked questions

How do I protect my deposit?
Photograph the property's condition on arrival and departure with timestamps, keep communication on the platform, and dispute any false charges with that evidence.
The host sent photos of damage. What if it isn't mine?
Challenge it through the platform's dispute process with your own dated photos. Vague or unrelated images are not proof you caused damage.
They charged my card directly. Can I dispute it?
Yes. Dispute it through the booking platform and your card provider, providing your evidence, and report the host.
Why keep everything on the platform?
On-platform records and dispute tools protect you. Off-platform settlements remove those safeguards and make false charges harder to challenge.

Last reviewed: June 2026

Disclaimer: This page provides educational information only to help you recognise common scam patterns. It is not legal, financial, cybersecurity, or law enforcement advice, and it does not confirm whether any specific message, company, or person is genuine or fraudulent. When in doubt, contact the official organisation directly and report concerns to your local authorities.